Refund policy

Change of mind — 60 days

You have 60 days from the day your order is delivered to return a piece you've changed your mind about. We ask that it comes back unworn, unwashed, and in its original condition with any tags still attached.

To start a return, message us through our contact page with your order number and which piece you're sending back. We'll reply with instructions, usually the same or next business day.

Return postage

For change-of-mind returns, return postage is at your own cost. We recommend a tracked service — until the parcel reaches us it remains your responsibility.

If an item is faulty, damaged in transit, or not what you ordered, we cover the return postage. Send us a photo with your message and we'll sort it out.

Refunds

Once your return arrives and we've checked it, we process the refund to your original payment method. Banks typically take a further 3–5 business days to show it.

Original shipping charges are not refunded on change-of-mind returns.

Exchanges

Wrong size? Tell us which size you'd like when you message us and we'll arrange it. Everything we sell runs true to size, and every product page carries a size guide in centimetres and inches.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

The 60-day change-of-mind window described above is offered in addition to those rights, not instead of them.

Questions

We're a small team and we read every message ourselves. Get in touch and we'll help.